TERMS OF SERVICE
Updated January 10th, 2025
The Gradient Den L.L.C.
1.1
The Gradient Den offers digital design and apparel printing services, including but not limited to:
Customized online graphic designs (presentations, posters, logos, thumbnails, other visual communication, etc.), photo editing, and apparel printing (hats, t-shirts, hoodies, etc.).
By continuing and using our services, you agree to the following Terms of Service:
1.2 Customer Integrity
You confirm that any content submitted is owned by you or that you have documented permission to use it.
The Gradient Den LLC is not responsible for and will not alter the information provided by customers for products such as slide presentations and brochures, therefore all customers are responsible for proofreading and providing their own accurate content.
The Gradient Den LLC is not liable for any conflicts/disputes legal or otherwise pertaining to intellectual property owned by a third party, submitted to us by the customer.
1.3 Payment and Refunds
All prices are accurately disclosed before payment.
Payment is required before designs begin unless otherwise agreed upon.
Refunds will only be issued in cases of clear errors on the part of The Gradient Den LLC.
Due to the fact that the design process is comprehensive, inclusive, and has multiple stages of drafting that involve feedback from the customer, all end products are final and further adaptations/editing requests made after the confirmation will be charged as a separate product(s).
1.4 Design Times
Turnaround times for designs vary based on specificity, quantity, and uniqueness. Estimations for how long services will take to be fulfilled will be clearly expressed by The Gradient Den LLC shortly after design consultations and design orders are made. If specific deadlines are necessary, those days and times must be explicitly expressed to our team during consultation calls in order to prevent late receiving, as we have a small design team.
Physical product orders (i.e. shirts, hats, and mugs) have varying deliver times based on quantity and the time in which the order is made. Estimated delivery times, as well as consistent updates will also be provided immediately by The Gradient Den LLC after product orders are made.
1.5 Intellectual Property
Clients retain all rights to their own original content/any intellectual property and non-final products will not be disclosed in any way by The Gradient Den LLC and remain confidential unless an explicit agreement is made between both parties.
The Gradient Den LLC retains all rights to design templates and techniques used in both drafted and final products, unless exclusivity is purchased or explicitly agreed upon.
Final products may be displayed at the complete discretion of The Gradient Den LLC including for marketing purposes and portfolio expansion with the exception of products that include the intellectual property of another business or may become registered trademarks for another company (i.e. logos, websites, branded shirt designs etc.).
1.6 Misuse
The Gradient Den LLC and its affiliates do not promote or support academic dishonesty, plagiarism, hate speech, exploitation, and/or other violations of professional ethics. Services used inappropriately may be denied or canceled at the discretion of The Gradient Den LLC.
The Gradient Den LLC is not liable for any institutional violations that customers may encounter when using our products (i.e. AI use violation for a school project). Therefore requests need to be specified by customers during the consultation call to prevent such occurrences.
1.7 Terms Updates
These Terms of Service are subject to periodic updates. These updates will constitute repeated acceptance from returning clients and initial acceptance by new customers.
1.8
We reserve all rights to the services provided on this site as well as the logos, slogans, and all other branding associated with The Gradient Den LLC.